How is embedded finance leading this payment revolution?
Embedded finance has rapidly evolved into an industry disruptor in numerous sectors and gained popularity worldwide - putting intense pressure on many industries to provide a frictionless customer experience. This new face of banking brings together a variety of actors in both unique and revolutionary ways.
In the embedded finance market, there are three highly developed areas. They are listed asembedded payments, embedded lending, and embedded insurance.
Embedded paymentis an integrated payment technology within the infrastructure of an app or an e-commerce site. These providers create a flawless user experience. For instance, by using an embedded payment provider like Apply Pay, the buyer is not required to enter their credit card details for each transaction.
In the current industry, as customers, we expect multiple choices when it comes to payment options. Today, we see numerous examples of embedded lending, including shopping cart platforms, app stores, digital wallets, and accounting software. Like other fintech-category offerings, it removes much of the friction found in more traditional financial services relationships. The end customer can directly borrow from the company they’re working with, even if it’s not a financial organization. Klarna and Clear pay are significant players in the embedded lending market.
Finally, we recognize embedded insurance. Insurance products may now be found and added to a transaction with just one click. Effectively eliminating the need to sift through various insurers. A typical example of embedded insuranceis travel insurance. Every time we buy a plane or train ticket, we can add insurance to the platform.
What are the challenges for embedded finance providers?
1. Customer experience optimization
One of the biggest challenges embedded finance providers face is customer experience optimization. Distributors try to create a so called "frictionless" customer journey to avoid the risk of abandonment. When purchasing your shopping cart, you expect multiple payment options, and the execution of them should feel effortless; your card details are automatically entered, or you choose to pay later with the click of a button.
MoneyLive states that 60% of customers expect the option to switch channels during the application process without having to start again, making correct channel integration essential to lower abandonment rates. 
Abandonment rates are a key metric for embedded finance providers and their partners. The metric gives an insight into how much friction the end customer experiences. When an end customer encounters friction, the abandonment rate will be higher.
2. Consumer Trust
Consumer trust is essential when dealing with financial services. Building trust with the customer using communication is crucial and requires a complete understanding of the customer's expectations. Where a completely frictionless experience seems the top priority, finding a balance in the level of friction you offer is more important. Customers need to experience security because they find comfort in seeing the "payment authorization" screen. This creates a sense of trust. Short and direct communication interactions will be the way forward for embedded lenders supplying smaller transactions.
Lenders must enhance identification and authentication by utilizing mobile authentication and behavioral biometrics to secure the client journey without compromising convenience. However, this needs to be matched by a greater focus on consumer transparency, with lenders investing in cutting-edge analytics and AI to make sure their customer communications are transparent, personalized in the proper language and brand, and comply with legal requirements.
How is embedded finance enabled?
Two kinds of providers are necessary to enable the offering of embedded financial products in their platform.Not all the players benefit equally from the rise of embedded finance. As is common in banking, the revenue is allocated to the risk takers (balance sheet provider) and the distributor that owns the platform.
What is the future of embedded finance?
The application of embedded finance is expected to increase in parallel with the advance of global ecommerce markets. The market growth will push traditional banks to create stronger partnerships with emerging fintech players, providing full embedded finance applications to their customers.