Five Degrees Privacy Policy

Five Degrees takes your privacy very seriously and treats all your personal information with great care, and assures you that your personal data will only be used in accordance with this Privacy Policy. This Privacy Policy sets out how Five Degrees uses and protects any information that you provide Five Degrees when you use the website of Five Degrees (“”) and Five Degrees services. In short, we use your personal data to offer demos, to get in touch with you, to inform you about our services and to be able to make personal offers. With questions about your personal data you can reach us at

Who is Five Degrees?
Five Degrees is a digital banking technology provider with offices in The Netherlands, Iceland and Portugal. Five Degrees is located at Spaklerweg 52, 1114 AE Amsterdam and is registered at the Chamber of Commerce under company number 32149303. Five Degrees is responsible for the manner in which your personal data is being collected, used and stored.

What We Collect

In order to arrange a demo, we ask you to provide us with the following information:

  • Name, company and job title.
  • Contact information including email address and phone number.
  • Country.

Contact form
The website lets you contact Five Degrees using a contact form. In this contact form we ask you to provide us with the following information:
  • Name, company and job title;
  • Email address;
  • Country;
  • Message;
  • Non obligational information: phone number, how you heard about us and message subject.
Through the Website, you can apply for a specific vacancy. When you apply, you will be asked to provide your e-mail address.

You can sign up for newsletters sent by Five Degrees. If you have signed up for the newsletter, Five Degrees will use the e-mail address you provided for sending the newsletter. If you no longer wish to receive newsletters, you can use the unsubscribe option included in each newsletter.

Personal offers
On the basis of the Information collected by Five Degrees, a profile is built. On the basis of this profile, Five Degrees tries to tailor its offers to you as well as possible. These offers can be brought to your attention by e-mail messages or through third-party websites.

For this we use, among other things:

● The functionalities that you use

● Your surfing behaviour on the Website

● Data collected using cookies

If you no longer wish your information to be used for this purpose, you can withdraw the consent you have granted by sending an email to

Automatically generated data
Five Degrees requires certain information in order for the Website to work as optimally as possible (for example, to display content correctly and to keep the Website secure). That is why Five Degrees automatically collects generated data about your use of the Website. This data consists of the following:

  • device type (for example, tablet or smartphone);
  • IP address (and geolocation) of your device;
  • operating system of your device;
  • the web pages you visit.
  • In so far as Five Degrees uses this information, the data is not connected to your name or other personal data.

Third-party disclosure

We will not provide your personal data to third parties without your consent, unless the following cases apply:

We provide your personal data to sub processors which may process personal data under the responsibility of Five Degrees. Five Degrees assures that it has contractually guaranteed that these sub processors will never process data outside the scope of this Privacy Policy, and that technical and organizational measures are taken to safeguard your personal data against (inter alia) unintentional loss or destruction or damage of this personal data.

We may provide your personal data to any third parties of which you have explicitly stated that it is permitted for these parties to process your personal data, and/or insofar this information cannot be traced back to you.

We may provide your personal data to third parties in case we are obligated to do so under applicable law and/or regulations.

What we do with the information we gather

We will process your personal data for the following purposes:


Legal basis

To arrange a demo or to contact you.

The processing is necessary for the purposes of the legitimate interests pursued by Five Degrees, i.e. in order to provide its services to you.

To process and assess your job application, to answer any questions and / or to contact you.

The processing is necessary for the purposes of the legitimate interests pursued by Five Degrees, i.e. in order to provide its services to you.

To subscribe you to our mailing list.

The processing is necessary for the purposes of the legitimate interests pursued by Five Degrees, i.e. in order to provide its services to you.

To secure, modify and improve the Website.

The processing is necessary for the purposes of the legitimate interests pursued by Five Degrees, i.e. in order to secure the Website and to provide this as user friendly as possible.

To generate statistical data and to (anonymously) use this data for research purposes.

The processing is necessary for the purposes of the legitimate interests pursued by Five Degrees, i.e. in order to provide the website as user friendly as possible and to improve its services.

To inform you in a targeted manner about offers and promotions.

You have given consent to the processing of your personal data for this purpose.

To provide information on you to third parties, in case you have granted permission thereto, or in case this is based on and in accordance with applicable legislation and/or regulations.

(i) You have given consent to the processing of your personal data for one or more specific purposes; (ii) the processing is necessary for compliance with a legal obligation to which you are subject.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we take appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing.

How we use cookies
When using the Website, various cookies are saved on your computer and/or mobile device and/or tablet (“Device”), which can then be accessed. Cookies are small pieces of information (in the form of text) that a server sends to the browser (such as Internet Explorer or Firefox) with the intention that the browser sends this information back to the server the next time a user makes use of the Website. Cookies cannot damage your Devices or the files saved on it.

Functional cookies
Firstly, Five Degrees makes use of functional cookies. These cookies are necessary to provide you with the services and functionalities you have requested. For example, functional cookies remember information that you include in (order) forms. It is not possible to opt out of functional cookies.

Analytical cookies
Five Degrees makes use of Google Analytics in order to collect statistics about the use and visits of the Website. With these analytical cookies a permanent cookie is saved on your Devices to register your use of the Website. Google analyzes this data about the Website and provides Five Degrees with the results. This way, Five Degrees obtains insight into the traffic of the Website and the way in which the Website is used. Based on this information Five Degrees is able to make adjustments to the Website or its services. Google may provide this information to third parties if it is legally bound to do so and / or if third parties process the information on behalf of Google. Google cannot use the information for other Google services.

Tracking cookies
Five Degrees uses re-targeting / re-marketing technologies on the Website. The purpose of these technologies is to be able to offer you interesting and customized offers. In order to realize this, Five Degrees places cookies on your Device that make it possible to follow your surfing behaviour on the Website and to build a profile of your surfing behaviour. Based on this profile, Five Degrees can send you tailor-made advertisements and show you these advertisements on third-party websites.

Social plug ins
The Website provides access to various social media, including but not limited to Facebook, Twitter, LinkedIn and YouTube. With the help of these so-called social plug ins you can share information on the website with others or recommend it. When you visit a web page showing the social plug ins of these social media, third party cookies are places on your Devices. These cookies collect information about your browser and the websites you have visited with your IP address.

Facebook Website Custom Audiences
Using Website Custom Audiences from Facebook, Five Degrees can use data from the Website to show you relevant advertisements on Facebook. Via a pixel integrated in the Five Degrees website, general information about your browser session, including a possible Facebook cookie and the web page you visit, is sent to Facebook. Based on this data, Facebook users can be placed in a specific Custom Audience and can be served tailor-made advertisements.

To the use of the cookies placed on the Website through social plug ins, further conditions of third parties apply. Five Degrees accepts no responsibility and liability for these third-party conditions. Five Degrees refers you to the conditions of the relevant parties.

Delete cookies
The consent you have given to Five Degrees for placing and reading cookies can be revoked at any time in your browser. This way, your browser will not accept cookies and / or you can remove all cookies already placed in your browser. Please note that removing cookies may result in certain parts of the Websites not working (properly).

Links to other websites
The Website may contain hyperlinks which take you to the website or application of a third party, such as social media sites. Five Degrees has no authority over those third party services and/or websites. For the use of those services and/or websites of third parties a separate privacy statement might be applicable. This Privacy Policy is exclusively applicable to personal data that is obtained through the Website. Five Degrees does not accept any responsibility or liability for the (use and/or content of the) services and/or websites of third parties.

Storage term
Five Degrees will store your personal data as long as necessary to perform the purposes of processing as stated in this statement.

Controlling your personal information
Under the privacy legislation, you have a number of rights as a data subject. This chapter of the Privacy Policy states these rights and how you can invoke these rights. Your requests can be sent to

Five Degrees will try to respond to your request as soon as possible, but in any case, within four (4) weeks. If Five Degrees needs more time, Five Degrees will inform you of this. In no case Five Degrees will respond to you later than two months.

In order to ensure that the information you request is actually yours, we may ask you to send a valid proof of identity. We will ask you to black mark your passport photo and to make the social security number (in Dutch: BSN nummer) shown on your identification card, unreadable.

If you wish to have information corrected, supplemented, removed or protected on the basis of the overview, you can send a new request to the above-mentioned address. Five Degrees will also respond to this request within four (4) weeks. If Five Degrees decides not to execute your request, Five Degrees will indicate why it will not do so.

The possibility exists that Five Degrees rejects a request from you, for example because your request is unfounded or excessive or because Five Degrees (legally) cannot or does not have to comply with your request. Five Degrees will also notify you of a rejection.

Five Degrees informs you that you can, in case Five Degrees rejects your request, file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Right of access
You have the right to submit a request to find out whether Five Degrees processes personal data relating to you. If this is the case, Five Degrees will provide you with a copy of the personal data collected in accordance with the law.

Right to rectification
You have the right to submit a request for rectification of inaccurate personal data. If possible, you also have the right to provide additional personal data in order to complete the collection of your personal data.

Right to be forgotten
You have the right to request the deletion of personal data relating to you (the right to be forgotten). If your request is granted, Five Degrees will delete the relevant personal data.

Right to restriction of processing
You have the right to file a request to processing of your personal data. This means that, if the request is granted, Five Degrees will not process your personal data during the term of restriction, unless this is permitted based on legislation.

Right to object
You have the right to, under certain circumstances, object to the processing of your personal data, for example if Five Degrees processes your personal data based on legitimate interest. If you object, Five Degrees will weigh your privacy interest against the business interest of Five Degrees. Should your interest override the interest of Five Degrees, Five Degrees will no longer process your personal data.

Right to data portability
You have the right to request for data portability. Five Degrees will make the data subject to this right available to you in a structured, commonly used and machine-readable format in order for you to transfer it to a third party.

May this privacy statement be amended?
This Privacy Policy may be amended from time to time. The amendments will be published on the website of Five Degrees. In case, any material change be executed, you will be informed of such change.

Complaints or questions?
In case you have any complaints or questions with regard to this Privacy Policy and the manner on which Five Degrees processes your personal data, you have the right to report this at

In case you and Five Degrees are not able to resolve your complaint(s) with regard to the aforementioned data processing, you are also have the right to file a complaint to the Dutch Data Protection Authority (in Dutch: “Autoriteit Persoonsgegevens”).

Updated: December 8, 2020