collectAI is a software platform for intelligent receivables management with digital, AI-based payment services. It offers the products invoice, payment reminders and white-label payment pages. The smart technology flexibly optimizes the goals of higher collection rates, cost reduction and customer loyalty and combines digital communication channels with a variety of payment methods for a smooth process. Thus, collectAI fundamentally improves the customer experience and places the needs of the end-user at the center of the service. collectAI, founded in 2016, is an affiliate company of one of Germany's largest e-commerce retailer, the Otto Group.
collectAI's solution applies machine learning to support decision-making. This allows clients to continuously optimize customer communication.
Variety of Communication Channels
Being on a par with the customer means covering all communication channels, including text messages, email, messenger and letters with QR and NFC functionalities.
Custom-tailored communication scenarios including fallback scenarios define at what time the customer and via which channel customers will be contacted. Set up multiple scenarios to cover specific customer segments and conduct A/B tests to enhance efficiency and effectiveness.
White Label Payment Pages
Individual payment links lead to a client-branded payment page, featuring digital payment methods such as PayPal and PSD2-compatible direct transfer. Localization settings apply automatically based on the customers browser settings. Feedback channels can be offered along with options for partial payments, disputes and payment plans.
collectAI Management Portal
Import Data, customize templates and create communication scenarios for smart receivables management. Keep track of every claim activity in real-time and draw learnings from user data through detailled reporting features.
The content management feature including templates, placeholders, and a WYSIWYG editor makes it easy to create and flexibly apply the content for the communication scenarios.
Integration via API, Webhooks and Data Export
Multiple options are available to flexibly integrate the software platform. collectAI guides and supports you through the whole onboarding process. The API including the documentation is publicly available at api.collect.ai