Customer Success Manager

We are looking for a Customer Success Manager to be the first and the main contact for our clients and prospects. A strong planning organizer who can ensure long-term success and relationships with our customers. 

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For additional information, please contact:

Willianne Brocks
Willianne Brocks

HR Manager

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About five°degrees

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what we do.

five°degrees is a Fintech, with 150+ employees based in Amsterdam, Lisbon, Reykjavik, and Serbia. Our mission is to bridge the gap between the old and the new world for core banking systems. We achieve this by offering a cloud-native core banking platform to banks and financial services.

Our core product is called °neo. We started work on it two years ago with design thinking at its core. Before we wrote a single line of code we spoke to actual users, understood their problems, and came up with genuinely innovative ways to make their working lives better. Then we validated those solutions, and finally, we started building. 

your role.

As Customer Success Manager, you are the first and the main contact for a group of our clients and prospects. You ensure long-term success and relationships with them as well as developing and maintaining a strong business relationship with the clients that are assigned to you.

By identifying the needs of your clients, you feed the product development teams with new business ideas. When the client requires new functionality from the platform, you liaise between the client and the product development teams, to manage the expectations on both sides.

You are successful when your clients are successful!

checkboxes.

  • Proven track record in successfully managing multiple clients and their initiatives at the same time.
  • Minimal 10 years of experience in managing client delivery in a banking environment.
  • Bachelor or Master's degree.
  • Strong planner/organizer.
  • Proven experience in delivering client-focused solutions based on the identified needs.
  • You are hands-on and can support your clients when needed. For more specialistic support, you can organize while staying client responsible.
  • You are proactive in client management and advisory.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Proven ability to be flexible in a high-pressure on-call environment with changing priorities.
  • Knowledge and experience of working in an agile environment.
  • Ability to work independently in an international company environment.
  • Willingness to work outside of normal business hours.
  • You are willing to (occasionally) travel.
  • Demonstrated ability to communicate and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Excellent listening, negotiation, and presentation skills.
  • Strong English oral and written communication skills.
  • A results-oriented individual who thrives on working in a fast-paced environment.
  • Banking knowledge, a full understanding of cash products like Current Accounts, Loans, Term Deposits.

We value diversity and inclusion at five°degrees. We welcome people of any age, gender and backgroundIn case of equal fit, we prefer candidates that contribute to the cultural diversity of our team. 

your responsibilities.

  • Build and maintain operational, productive, and professional business relationships with your clients.
  • Operate as the lead point of contact for all matters specific to your clients. Handle all opportunities and complaints from clients.
  • Identify the desired growth path of your clients and proactively act upon these opportunities.
  • Clearly communicate the progress of initiatives to internal and external stakeholders on regular basis. You actively manage your stakeholders to prevent surprises for them.
  • Manage and coordinate cross-functional teams to meet timely and successful performance objectives and client expectations.
  • Manage the revenues, costs, and margins of the client initiatives.
  • Manage the risks related to your clients and their initiatives.
  • Arrange and assign required skillsets to support the client initiatives.
  • Assist with high severity requests or issue escalations related to your client group.
  • Manage the service contracts and SLA’s.

what we offer.

We believe that having fun in your work gives better and greater results!. Even in the current lockdown, we stay connected, have regular company-wide meetings, and make sure you feel appreciated. You can expect from us: 

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     Competitive monthly salary                      Work laptop                            Flexible WFH policy                         Mobile phone

              MicrosoftTeams-image (50)                        MicrosoftTeams-image (53)                       MicrosoftTeams-image (55)                        MicrosoftTeams-image (54)
     Excellent secondary benefits               Travel allowance               Coffee, tea, and a daily lunch              Warm workspace 

and once the current social restrictions are over...  

                                                   MicrosoftTeams-image (56)                    MicrosoftTeams-image (51)                                                                                                                                          Friday drinks                        Monthly social events

We’re also in the same building as Hello Fresh and iO, so lots of tech vibes around.

At five°degrees we have a learning mindset and aim to continuous self-improvement We value diversity and inclusion, welcoming people of any age, gender, and background. In case of equal fit, we prefer candidates that contribute to the cultural diversity of our team. As we promote equal opportunities, values inclusion and diversity.

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Summary

  • Company: five°degrees
  • Location: The Netherlands
  • Employment contract: Full-time