Customer Success Manager

Want to be part of a fast-growing international fintech company? Become a Customer Success Manager at five°degrees.

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For additional information, please contact:

Willianne Brocks
Willianne Brocks

HR Manager

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About five°degrees

what we do.

five°degrees is an Amsterdam-based Fintech, currently developing a cloud-native core banking platform to create banking as it should be. We combine state-of-the-art technology and sound financial knowledge to create unique digital solutions for today’s banks and for people who like banking to be quick and easy.   

With 150+ employees in Amsterdam, Lisbon, Reykjavik, Frankfurt and Serbia, we have a broad spectrum of different cultures and are growing.  

Our mission is to provide banks and financial service providers with a way to bridge the gap between the old and the new world by adopting digitization and automation. We achieve this by offering a cloud native core banking platform.  

We have a learning mindset and aim to continuously improve ourselves and our own way of working. 

how we do it.

Your future colleagues are very proud of the company and are extremely happy with their job, as is proven in the results of the Staff Involvement Survey. Our company culture is open, transparent, and collaborative. Be part of a team where everyone makes a real contribution to our customers’ success.

We believe that having fun in your work gives better and greater results! Even in the current lockdown, we stay connected, have regular company-wide meetings and make sure you feel appreciated.

your role.

As Customer Success Manager, you are the first and the main contact for a group of our clients and prospects. You ensure long-term success and relationships with these clients and prospects. You are responsible for developing and maintaining a strong business relationship with the clients that are assigned to you.

By identifying the needs of your clients, you feed the product development teams with new business ideas. When the client requires new functionality from the platform, you liaise between the client and the product development teams, to manage the expectations on both sides.

You are successful when your clients are successful!

what you'll do

  • Build and maintain operational, productive, and professional business relationships with your clients.
  • Operate as the lead point of contact for all matters specific to your clients. Handle all opportunities and complaints from clients.
  • Identify the desired growth path of your clients and proactively act upon these opportunities.
  • Clearly communicate the progress of initiatives to internal and external stakeholders on regular basis. You actively manage your stakeholders to prevent surprises for them.
  • Manage and coordinate cross-functional teams to meet timely and successful performance objectives and client expectations.
  • Manage the revenues, costs, and margins of the client initiatives.
  • Manage the risks related to your clients and their initiatives.
  • Arrange and assign required skillsets to support the client initiatives.
  • Assist with high severity requests or issue escalations related to your client group.
  • Manage the service contracts and SLA’s.

who you are.

  • Proven track record in successfully managing multiple clients and their initiatives at the same time.
  • Minimal 10 years of experience in managing client delivery in a banking environment.
  • Bachelor or Master's degree.
  • Strong planner/organizer.
  • Proven experience in delivering client-focused solutions based on the identified needs.
  • You are hands-on and can support your clients when needed. For more specialistic support, you can organize while staying client responsible.
  • You are proactive in client management and advisory.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Proven ability to be flexible in a high-pressure on-call environment with changing priorities.
  • Knowledge and experience of working in an agile environment.
  • Ability to work independently in an international company environment.
  • Willingness to work outside of normal business hours.
  • You are willing to (occasionally) travel.
  • Demonstrated ability to communicate and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Excellent listening, negotiation, and presentation skills.
  • Strong English oral and written communication skills.
  • A results-oriented individual who thrives on working in a fast-paced environment.
  • Banking knowledge, a full understanding of cash products like Current Accounts, Loans, Term Deposits.

We value diversity and inclusion at five°degrees. We welcome people of any age, gender and backgroundIn case of equal fit, we prefer candidates that contribute to the cultural diversity of our team. 

what we offer.

  • All the basics like a competitive monthly salary and great hardware
  • A mobile phone of your choosing.
  • Plenty of space for personal development.
  • A multi-cultural international working environment.
  • A great team of highly skilled professionals.
  • Excellent benefits like a retirement plan and disability plan.
  • Mutual flexibility.
  • A warm workplace that promotes equal opportunity and values inclusion and diversity.

and once the current social restrictions are over:

  • Travel allowance.
  • A cool office workspace, easily accessible with public transport.
  • Drinks, snacks and fruit.
  • A fun environment with many social events per month

Apply now

Submit your application and we will get in touch with you shortly.

Summary

  • Company: five°degrees
  • Location: The Netherlands
  • Employment contract: Full-time